Payment Timing – Advisory: To ensure your product is secured in our inventory, it is advisable to make payment immediately upon submitting your order.
Policy: If your order is not paid before the event, your product or shipment request will not be fulfilled until payment is received. Items ordered /paid on-site cannot be guaranteed.

For additional details or further questions about payment policies, contact us. We’re here to assist!

Rental Payments
Payment Method: All rentals must be paid by credit card online to ensure a smooth and secure transaction process.

Process: Pay directly on our site using your credit card. Your card will be charged within 24 hours of placing the order.

For additional details or further questions about payment policies, contact us. We’re here to assist!

Payment Processing
Timing: Your credit card will be charged immediately when you make a payment and place your order.

Confirmation: You’ll receive an invoice confirmation via email once the payment is processed.

Need clarification? Contact us. We’re here to assist!

Order Confirmation and Changes
Confirmation:
– Once you hit the ‘place order’ button and complete payment your order is confirmed.

Cancellation/Changes:
– If you wish to cancel or change your order, contact us. All order changes/cancellations must be submitted via email at least 7 business days prior to your scheduled delivery date.

Restocking Fee:
– A 30% restocking fee will be applied to any rental reductions/cancellations occurring less than 7 business days before your delivery date.

Custom Orders:
– Orders involving custom builds and graphics require full payment at the time of order. Cancellation of confirmed orders will be charged the full order amount. Custom build changes will be billed accordingly. Any changes to your order must be made by contacting us immediately.

What should I bring to the show site? Here’s a short list of essentials you need to bring to the show site:
1. Safety Shoes: Ontario Law defines a trade show install and dismantle as a construction site. Therefore appropriate PPE is required
2. Freight and Courier Tracking Numbers and Waybills of all your inbound shipments
3. Outbound Shipping Details and Labels: Include your carrier and final location to be shipped to.
4. Access to your Robinson Exhibitor Orders.
5. Access to Electrical, Cleaning, Internet, Rigging, and other Show Orders.
6. Cell Phone: With a connected service plan, as some facilities may not have WiFi available
7. Basic Tools: Such as knives, tape, screwdrivers, and other tools you may need for setup.
8. Shrink Wrap and Packing Tape: To pack up the shipment at the end of the show. Contact Exhibitor Services on site Hub if you require assistance.

Arriving at Your Booth:
Move-In Hours:
– You can arrive at your booth anytime during the designated exhibitor move-in hours, which are noted in the Exhibitor Kit.

Recommendation:
– It’s always best to arrive earlier rather than later to ensure you have ample time for setup.

Carpet: – Carpet ordered through Robinson should be set in your booth prior to Exhibitor move-in.

Electrical:
– Ensure the electrical is installed upon your arrival. If not, please inform the Robinson Exhibitor Hub so we can notify the electrical provider.
– Please have a copy of your electrical order on hand.

Furnishings:
– Furnishings will be delivered according to our setup schedule. Delays can happen, but generally, all furnishings should be delivered before exhibitor move-in.
– It’s important to check the products to ensure they match what was ordered. If there are any discrepancies, please locate a Robinson staff member or go directly to the Exhibitor Services Desk.
– Furnishings will be delivered according to the schedule posted in the Robinson Exhibitor Kit. If you are moving in early, please be patient, as the schedule is intended for regular move-in times.

Here’s a simple “Show Arrival Plan” to follow when you arrive at the show site:

• Register or Check-In: Visit the Robinson Exhibitor Hub or Registration Desk.
• Safety First: Put on your safety shoes and any required safety equipment specified by the show.
• Check Your Booth Space: Ensure the location and size is correct.
• Verify Your Freight: Check if your freight is in the booth and compare each item to your shipping details. Report any missing or damaged items to the Robinson Exhibitor Hub.
• Check Booth Carpet and Furnishings: Ensure they have been delivered.
• Freight Issues: Visit the Robinson Exhibitor Hub if your freight is not delivered.
• Store Empty Containers: Decide where to store your empty containers. Small containers can be stored under your display table or at the back of the booth, while larger containers need to be coordinated with Robinson staff.
• Have Your Tracking Number and Waybill: Make sure you have your valid/current tracking number and/or your freight waybill.
• Report Issues Early: If you have any challenges with items that have been delivered or missing any items, visit the Robinson Exhibitor Hub as soon as possible. The earlier we know about a problem, the easier it is to fix.

Custom Booth Build-What is a custom booth build?
A custom booth build refers to the creation of a unique, branded space specifically designed to meet a company’s needs for engaging visitors at trade shows or exhibitions. Custom booth builds will incorporate the following:

1. Personalized Design:
– Custom booths are tailored to reflect a company’s brand identity, including colors, logos, and overall style. This personalization helps create a memorable experience for attendees.

2. High-Quality Materials:
– These booths often use high-quality materials to ensure durability and a professional appearance.

3. Functionality:
– Custom booths are designed to be functional, incorporating elements like product displays, meeting areas, and interactive features.

4. Enhanced Engagement:
– Custom booths often include interactive elements such as touchscreens, demos, and unique lighting arrangements to increase visitor engagement.

Overall, custom booth builds are effective in making a lasting impression, standing out from the competition, and maximizing the impact of your presence at events.

Lead Time for Custom Booths : What is the lead time for a custom booth?
Lead Time:
– The lead time for custom booths can vary depending on the complexity of the design and the current workload.
– Typically, it ranges from 6 to 8 weeks for common customizations.
– For more complex modifications or projects requiring special certifications, the lead time can extend to 8 to 12 weeksю

Recommendation:
– It’s always a good idea to discuss your specific requirements and deadlines with your Robinsons coordinator to get the most accurate estimate.

Keeping Customized Graphics
Yes, you can keep the customized graphics after the show since they are purchase items.

Considerations:
– It may not always be practical to keep and reuse them due to the substrate or size.

If you wish to keep the graphics:
– Let us know prior to move-out.
– We can arrange to ship the graphics back to you at an additional cost if they are too large for you to hand carry.

Submission Guidelines for Your Design
1. File Format:
– Submit your artwork in high-resolution formats such as PDF, AI, EPS, or high-quality JPEG/PNG.

2. Resolution:
– Ensure all images are at least 300 DPI to maintain print quality.

3. Color Mode:
– Use CMYK color mode for all print materials.

4. Bleed and Margins:
– Include a 0.125-inch bleed on all sides and ensure important content is within the safe margin.

5. Fonts:
– Convert all text to outlines or embed the fonts in the file.

6. File Size:
– Keep the file size manageable. If it’s too large for email, use a file-sharing service like Dropbox.

Ordering Labour
Order labour through the Exhibitor Ordering Portal under the subsection “Services.”

– Make sure to order both “install” and “dismantle” labour according to your needs.

Tips to Streamline Labour Costs
To keep your labour costs down, it’s important to provide detailed information and plans. Here are some tips:

1. Set Up Plans/Photos:
– Include photos of the completed setup.

2. Crate Contents Drawing:
– Provide a drawing of the crate contents.

3. Crate Numbering:
– Number the crates and list their contents.

4. Electrical Plan:
– Attach an electrical plan or drawing.

5. Under Carpet Wiring Plan:
– Attach a plan for any under carpet wiring.

6. Graphics:
– Ship and label graphics separately.

Remember:
– Booths and assets move from show to show and installer to installer, which can lead to damage.
– Labour times will vary based on how the booth was previously packed and the details provided.
– Final labour billing will be based on the actual time spent on installation and dismantling.